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Aire Networks Help! Files
Email Problems




PROBLEM:
You need help setting up your new e-mail account in your mail client.

SOLUTION:
Visit the new e-mail account help page for Outlook Express or Outlook.



PROBLEM:
You'd like to use an existing email account (from another provider) with an Aire Networks connection.

SOLUTION:
Visit the Using Your Existing Email Account With An Aire Networks Connection help page.



PROBLEM:
You can't send or recieve e-mail, but you can surf the Internet.

PROBABLE SOLUTION:
Verify that your e-mail client is configured correctly. Click here to go to the mail client configuration help page. Some AntiVirus programs (or users attepmting to "tweak" their settings) can change settings in the mail client, resulting in an inability to connect to the server.



PROBLEM:
You can recieve e-mail but you can't send email to anyone outside the airenetworks.com domain (anyone without an "@airenetworks.com" address.)

SOLUTION:
Verify that your e-mail client is set up for SMTP authentication.
In Outlook Express... Click "Tools" then "Accounts." Select your Aire Networks account in the list, and click "Properties." On the "Servers" tab, at the bottom, check "My server requires authentication." Click "Settings," and verify that "Use same settings as my incoming mail server" is selected.
In Outlook... Click "Tools" then "Email Accounts." Select "View or change existing email accounts." Select your Aire Networks account and click "Change." Click the "More Settings" button. On the 'Outgoing Server' tab, check the box that says "My outgoing server (SMTP) requires authentication" and verify that "Use same settings as incoming mail server" is selected.



PROBLEM:
You receive a "malformed address" error when attempting to send messages, saying that one of the recipients was rejected by the server.

SOLUTION:
Verify that the e-mail address(es) are spelled correctly. Email address are NEVER allowed to contain spaces. Addresses should read like "someone@yoursomputerstore.com" instead of "someone@your computer store.com". Periods in the last position before the "@" can also trigger this error. "samjr@cleanwire.net" and "sam.jr@cleanwire.net" are valid addresses, whereas "samjr.@cleanwire.net" is not.





PROBLEM:
You receive a "bounce" (Undeliverable) message from the System Administrator after sending a message, reporting "Mailbox Unavailable" or "Unknown Recipient."

SOLUTION:
Verify that the e-mail address(es) are valid and spelled correctly, and that you do not have a virus. When a message is returned to the sender as undeliverable, it means that the server handling mail for the domain that you are sending the message to (like Hotmail.com or Verizon.net or whatever) responded to your message saying that there is no such address on their server. Check the spelling of the address to be sure it does not contain any errors. Occasionally, the address you are sending to is legitimate, but their mail server is experiencing problems. If you're sure you spelled it correctly, wait a while and try to send the message again. If you did not send the message that is being returned to you, a virus on your computer could be responsible for sending the message that got returned. It's a common occourence for a virus to send a message, supposedly from you, to a large number of e-mail addresses. If any of those addresses are invalid, the messges get bounced back to you, and you are left wondering why you are looking at an error for a message you didn't write in the first place. Always be sure your virus protection is up to date!



PROBLEM:
You are unable to open certain attachments in Outlook or Outlook Express.

SOLUTION:
Outlook Express: From the "Tools" menu, select "Options." On the "Security" tab, UNCHECK the box that says "Do not allow attachments to be saved or opened that could potentially be a virus." Click "OK." Close Outlook Express and re-open it for the change to take effect.

Outlook: Outlook 2002 (and later versions) includes a security feature that blocks attachments that are considered unsafe. The only way to disable this feature is by modifying the Windows Registry. Note: Editing the registry improperly can cause catastrophic problems. If you are not familiar with registry editing, it is recommended that you seek the advice of a knowledgable computer technician. Microsoft has a knowledge base article on modifying the registry to allow Outlook to access to your attachments. This article can be found here: http://support.microsoft.com/default.aspx?scid=kb;EN-US;290497.









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